This guide will walk you through the process of connecting your Fernand account to Ferndesk. This integration allows you to auto-update your help center using resolved tickets from Fernand.
Before you begin
You will need to have an active Fernand account to complete this integration. If you don't have one, you can create one on the Fernand website.
Finding your Fernand connection details
To connect Fernand, you will need the following information:
Organization ID: You can find this in your Fernand account settings. If you have trouble locating it, please contact Fernand support.
API Key: You can generate an API key in your Fernand account settings. Keep this key safe as you will not be able to see it again.
Help Center URL: This is the URL of your existing help center. This is an optional field if you want to import your help center articles into Ferndesk.
Connection Steps
Navigate to the Integrations page in your Ferndesk settings.
Find Fernand in the list of integrations and click "Connect".
Enter your Fernand Organization ID, API Key, and optional Help Center URL.
Click "Connect" to complete the setup.
Once connected, Ferndesk will automatically sync resolved tickets from Fernand to your help center.
Additional Resources
For more information on Fernand's features, you can visit their Help Center.