This guide will walk you through the process of connecting your Gmail account to Ferndesk. This integration allows you to auto-update your help center using email replies from Gmail.
Before you begin
You will need to have a Gmail account to complete this integration. If you don't have one, you can create one on the Gmail website.
Finding your Gmail connection details
To connect Gmail, you will need the following information:
Email: The Gmail address you want to connect to Ferndesk.
App Password: You will need to generate an App Password for your Google Account. To do this, you first need to enable 2-Step Verification on your Google Account. Then, you can generate an App Password by following our detailed guide on creating and managing Gmail App passwords or by following the instructions in the Google Account Help center.
Connection Steps
Navigate to the Integrations page in your Ferndesk settings.
Find Gmail in the list of integrations and click "Connect".
Enter your Gmail address and the App Password you generated.
Click "Connect" to complete the setup.
Once connected, Ferndesk will automatically sync email replies from your Gmail account to your help center.
Additional Resources
For more information on Gmail's features, you can visit the Gmail Help Center.
For detailed instructions on creating and managing App passwords, see our comprehensive guide: How to create and manage Gmail App passwords for Ferndesk