This guide will walk you through the process of connecting your Help Scout account to Ferndesk. This integration allows you to auto-update your help center using resolved tickets from Help Scout.
Before you begin
You will need to have an active Help Scout account to complete this integration. If you don't have one, you can create one on the Help Scout website.
Connection Steps
Navigate to the Integrations page in your Ferndesk settings.
Find Help Scout in the list of integrations and click "Connect".
You will be asked to enter your Help Scout Docs API Key. Here's how to find it:
Click the "person" icon on the top right of your account, next to the search, then click Your Profile.
Next, click the Authentication link in the menu on the left and select the API Keys tab.
Note: If you don't see an API key in your profile, that's because you haven't been granted the "Docs: Create new, edit settings & Collections" permission by the Account Owner or an Administrator.
After entering your API key, you will be redirected to Help Scout to authorize the connection. Log in to your Help Scout account if you are not already logged in.
Follow the on-screen instructions to grant Ferndesk permission to access your Help Scout account.
Once you have authorized the connection, you will be redirected back to Ferndesk.
Once connected, Ferndesk will automatically sync resolved tickets from Help Scout to your help center.
Additional Resources
For more information on Help Scout's features, you can visit their Help Center.