This guide explains how to invite team members to your Ferndesk organization. Only organization owners and admins can perform this action.
You must be an organization owner or admin to invite team members
Steps to Invite Team Members
Navigate to the Team page by clicking Team in the sidebar
In the team management section, click on the input field.
Enter the email address of the person you want to invite
Click the "Invite to team" button
You'll see a success message confirming that the invitation has been sent
What Happens Next
After you send an invitation:
The invited person receives an email with an invitation link
They must click the link and enter their first name to accept the invitation
Invited users appear in your team list with "Pending" status until they accept
Once someone accepts their invitation, they'll have full admin access to your Ferndesk organization.
Limitations
Only organization owners and admins can invite team members
New members are automatically assigned the Admin role with no option to select a different role
Invitations expire after 2 days