Ferndesk is an AI-powered platform designed to keep your help center consistently up-to-date without manual effort.
It analyzes support tickets and customer interactions to identify knowledge gaps, outdated content, and missing articles.
Fern drafts high-quality, relevant articles using context from your product, support conversations, changelogs, and multimedia.
How Ferndesk Works
Ferndesk integrates seamlessly with popular support tools like Intercom, Zendesk, Crisp, and Help Scout.
Once connected, the AI agent monitors customer interactions and automatically generates or updates help articles based on common questions and issues.
Easy to integrate with support tools in just minutes, Ferndesk automates content updates, ensuring your help center remains current and effective.
Key Benefits
Reduces support workload by automatically addressing common questions
Improves customer self-service with accurate, up-to-date documentation
Minimizes outdated information that frustrates users
Creates comprehensive articles from various content sources
Getting Started
To start using Ferndesk, you'll need to create an account and connect your existing help center platform.
Visit the Ferndesk website to learn more about how our AI-powered platform can transform your help center management.